Refund policy

At Mantram Ayurveda, your satisfaction is paramount to us. We understand that sometimes a product may not meet your expectations. This Returns Policy guides you through the process should you need to return a product.

Eligibility for Returns:

  1. Time Frame: You may return any product purchased from Mantram Ayurveda within 30 days of receipt.
  2. Condition: Items must be in their original, unopened condition. We cannot accept returns of opened or used products due to the nature of our products.
  3. Proof of Purchase: Please include a copy of your original receipt or proof of purchase with the return.

Non-Returnable Items:

Certain types of items cannot be returned, such as:

  • Health and personal care items that have been opened.

How to Return:

  1. Contact Us: Reach out to us at coonect@mantramayurveda.com with your order number and the reason for the return. We will guide you through the next steps.
  2. Prepare the Package: Securely pack the items in the original packaging, if possible.
  3. Ship the Item: Send the package to the address provided by our team. You will be responsible for the return shipping costs unless the return is due to a defect or incorrect item received.

Refunds:

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at connect@mantramayurveda.com and send your item to our returns address.

Shipping:

  1. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  2. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
  3. If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

Contact Us:

For more information about our returns policy, please contact us at connect@mantramayurveda.com.