Terms of service
Terms of Service — Mantram Ayurveda
Last updated: 15.11.2025
Welcome to Mantram Ayurveda. By accessing or using our website www.mantramayurveda.com (the “Site”), you agree to the following Terms of Service (“Terms”). Please read them carefully before using our Site.
Throughout the Terms, “we”, “us”, and “our” refer to Mantram Ayurveda.
1. General Conditions
By visiting our Site and/or purchasing something from us, you agree to these Terms and to comply with all applicable laws and regulations.
We reserve the right to refuse service to anyone for any reason at any time.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Site without express written permission.
2. Online Store Terms
You must be at least 18 years of age to use this Site or place an order.
You may not use our products for any illegal or unauthorized purpose.
We reserve the right to limit or cancel orders that appear to be placed by resellers, distributors, or dealers.
3. Accuracy of Information
We aim to provide accurate, up-to-date product information. However:
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We do not guarantee that all descriptions, prices, or images are error-free.
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We may correct or update errors at any time without prior notice.
All product descriptions and pricing are subject to change at any time.
4. Products & Services
Certain products may be available exclusively online.
We may limit quantities or discontinue products at any time.
We make no claims of therapeutic or medical benefit. Our products are intended for general wellbeing and personal care.
5. Pricing & Payments
Prices are listed in Australian Dollars (AUD).
Prices may change without notice.
We accept payment through Shopify Payments, PayPal, and other listed methods.
By completing a purchase, you confirm that:
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You are authorised to use the chosen payment method
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The information you provide is accurate and complete
If your payment is declined, we may cancel your order.
6. Order Processing & Refusal
We reserve the right to:
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Refuse any order
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Cancel quantities purchased per person, household, or order
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Review orders that trigger security or fraud checks
If your order is modified or cancelled, we will attempt to notify you via the email or billing address provided.
7. Shipping & Delivery
Shipping times depend on your location and the courier (e.g., Australia Post).
Once dispatched, delivery delays are outside our control.
Customers are responsible for providing correct shipping information.
Orders delivered to the wrong address due to incorrect details are not eligible for replacement or refund.
Further information is provided in our Shipping Policy.
8. Returns & Refunds
We offer returns and refunds in accordance with Australian Consumer Law.
Products must be:
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Unopened
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Unused
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In original packaging
Certain items (such as opened oils or personal care products) may not be eligible due to hygiene reasons.
Full details are in our Refund Policy.
9. Third-Party Tools & Services
We may use third-party providers (including Shopify) to assist with store operations.
We are not responsible for:
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Errors by third-party services
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Losses arising from their actions
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Your use of their platforms
Please review any third-party provider’s terms before using their services.
10. User Comments & Submissions
If you submit feedback, suggestions, reviews, photos, or other content, you grant us:
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A non-exclusive, royalty-free, perpetual licence
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The right to edit, publish, distribute, or use that content
You agree not to submit unlawful, defamatory, or harmful material.
11. Personal Information
Your submission of personal information is governed by our Privacy Policy.
12. Errors, Inaccuracies & Omissions
Occasionally our Site may contain errors, incomplete information, or typographical mistakes.
We may update, correct, or clarify details without prior notice.
We are not liable for any reliance on outdated or incorrect information.
13. Prohibited Uses
You are prohibited from using the Site:
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For unlawful purposes
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To harass, abuse, insult, or harm others
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To upload viruses or malicious code
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To collect personal data of others
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To interfere with the security features of the Site
Violation may result in termination of access.
14. Disclaimer of Warranties
We do not guarantee:
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That the Site will be uninterrupted, timely, secure, or error-free
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That products or services will meet your expectations
All products are offered “as is” and “as available”.
15. Limitation of Liability
To the maximum extent permitted by law, Mantram Ayurveda is not liable for any:
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Indirect, incidental, punitive, or consequential damages
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Loss of profit, revenue, or data
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Issues arising from the use or inability to use the Site or products
16. Indemnification
You agree to indemnify and hold harmless Mantram Ayurveda from any claims, damages, losses, or expenses arising from your breach of these Terms or your misuse of the Site.
17. Governing Law
These Terms are governed by the laws of Victoria, Australia.
Any disputes will be resolved in the courts of Victoria.
18. Changes to Terms
We may update or replace these Terms at any time.
Changes take effect immediately when posted on the Site.
Your continued use of the Site constitutes acceptance of the updated Terms.
19. Contact Information
For questions about these Terms, contact us at:
📧 connect@mantramayurveda.com📍 Melbourne, Australia